Privacy Policy

Effective Date: December 1, 2025

Last Updated: March 24, 2026

1. Overview

Shine Insurance, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us, including via text messaging (SMS/MMS), phone, email, and online forms.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Insurance-related details (property, vehicles, business info, etc.)

B. Technical & Usage Data

  • IP address

  • Browser/device type

  • Website usage behavior (via cookies, analytics tools)

C. Communication Data

  • Call recordings (where permitted by law)

  • SMS/MMS message history

  • Email correspondence

3. How We Use Your Information

We use your information to:

  • Provide insurance quotes, policies, and services

  • Communicate regarding inquiries, policies, claims, and service updates

  • Send requested information and respond to support needs

  • Deliver marketing or promotional communications (only where permitted)

  • Improve our website, services, and user experience

  • Comply with legal and regulatory requirements

4. Text Messaging (SMS/MMS) Privacy & Compliance

By providing your phone number and opting in, you consent to receive text messages from Shine Insurance, LLC.

Message Types May Include:

  • Quote follow-ups

  • Policy updates and reminders

  • Customer service communications

  • Occasional marketing messages (if consented)

Message Frequency:

Varies based on your interaction with us.

Message & Data Rates:

Standard message and data rates may apply.

Opt-Out:

You may opt out at any time by replying:
STOP – to unsubscribe
HELP – for assistance

Important Disclosure:

  • Consent to receive messages is not a condition of purchase

  • We do not share your mobile information with third parties for marketing purposes

5. Information Sharing & Disclosure

We may share your information with:

  • Insurance carriers and underwriting partners

  • Service providers (CRM systems, quoting platforms, communication tools)

  • Legal or regulatory authorities when required

We do not sell your personal information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

We may use cookies and similar technologies to improve website functionality and user experience. You may adjust your browser settings to decline cookies.

8. Your Rights

Depending on your state of residence, you may have rights to:

  • Access your personal information

  • Request corrections

  • Request deletion (subject to legal obligations)

To make a request, contact us at:
📧 admin@shineinsuranceco.com

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Us

Shine Insurance, LLC
8534 Cotter Street
Lewis Center, Ohio 43035
📧 admin@shineinsuranceco.com